Category Archives: Patient Experience

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AVERAGE ISN’T GOOD ENOUGH-PART II

Have been out of the Blogosphere for a while but I read two articles recently that stimulated my thought process and I felt warranted a comment or two.  The first appeared in the Thursday Style section of the NY Times on October 21, 2010 (see below).  The 2nd appeared in the editorial section of the [...]

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AVERAGE ISN’T GOOD ENOUGH ANYMORE

Have been out of the blogosphere for a while but I read two articles this week that stimulated my thought process and felt I would like to comment on. The 1st appeared in the Thursday Style section of the NY Times on October 21, 2010.  The 2nd appeared in the editorial section of the Times on [...]

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IT’S ALL ABOUT WHO ?

Like all of us, I like to get positive feedback; it’s always nice to feel appreciated.  Two nice things happened today that made us feel we are on the right track and people understand our value system. A patient called this morning to say she was no longer physically able to make the trip from [...]

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WELCOME TO THE FUTURE

I was listening to Brad Paisley sing “Welcome to the Future” the other day on satellite radio.  He remembers as a child wishing he had a Pac-Man game in his basement and having to get a ride to the arcade- and now having it on his phone.  I’ve spoken before about our need to embrace [...]

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WHO’S LISTENING?

As I’ve said before, in a world that is changing so rapidly in terms of technology, social interaction and economics, we’re trying hard to remain ahead of the curve.  How do we change and stay in touch with our patients?  How have their dental  concerns about health, comfort and beauty changed over the last 18 [...]

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BACK TO BASICS

  Several years ago my office team and I spent some time attempting to redefine what we do and how we do it.  We had a general idea of what we felt was important to our patients and to us in terms of the care we deliver but felt we needed to better define our [...]

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THE PSYCHOLOGY OF BEAUTY

  This week I presented a lecture to the Oral Surgery and General Practice Residents at New York-Presbyterian Hospital where I am on staff as a voluntary attending dentist.  I was asked to speak about implants and aesthetic dentistry- certainly an interesting topic.  I had an opportunity to speak to them about the changes I’ve seen [...]

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STAYING RELEVANT-STAYING CONNECTED

- In December of last year, Thomas Friedman wrote an Op-Ed article for the New York Times entitled “While Detroit Slept”  In it he says  “ I can’t help but reflect on what, in my view, is the most important rule of business in today’s integrated and digitized global market, where knowledge and innovation tools [...]

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CUSTOMER (dis)SERVICE

What a world we are all living in- just trying to make it through the day!  One might think that considering the changing economic climate businesses would be interested in providing customer service that would keep customers happy, satisfied and loyal.  But in the case of Nissan Motor Corporation, that would not be the case. [...]

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Every Smile has a Story

  By Trish Rubin                                                                                                My journey to a new smile started with a story, and I now have become sensitive to the stories around me that people carry, the story behind their smile. In the perfect world of advertising in print, in media, and now in internet technology, those people who have the smile that [...]

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