Word Of Mouth – A Dental Blog

I was listening to Brad Paisley sing “Welcome to the Future” the other day on satellite radio.  He remembers as a child wishing he had a Pac-Man game in his basement and having to get a ride to the arcade- and now having it on his phone.  I’ve spoken before about our need to embrace changing technology and staying relevant in the lives of our patients.  So come 2010 we’re going to use some of the latest technology to help us and our patients stay connected.

For those of you who have been in our office, you know that outstanding patient care is of the utmost importance to us.  It’s a basic building block of our practice foundation.  And while in the past we’ve used the phone and mail to reach out and stay in touch with you, we’re going to be trying something new.  Early in 2010 we will have the ability to communicate and respond more effectively by introducing an advanced, patient-friendly system that allows communication through e-mail and text messages. 

We have noticed that for many of you, texting and e-mail is the primary way you now communicate.  How many of you are still texting and reading e-mails even while sitting in the dental chair?  Lots!  We are hoping our new system will make it easier to alert you of upcoming appointments, find out how you’re feeling after appointments and give you an opportunity to reach us besides using the telephone.  Of course, for those of you who still prefer using the telephone and US mail, we will note your individual preferences and reach out to you in the ways that work best for you.

As we transition into 2010, I’d like to take this opportunity to express my gratitude to all of my patients for the opportunity to help them get healthier and achieve their dental goals.  And to my outstanding team of caring professionals, I thank you for your help in making this happen.

A Happy and Healthy future to all!

As always, thanks for listening.
RMS