WHO’S LISTENING?
As I’ve said before, in a world that is changing so rapidly in terms of technology, social interaction and economics, we’re trying hard to remain ahead of the curve. How do we change and stay in touch with our patients? How have their dental concerns about health, comfort and beauty changed over the last 18 tumultuous months and how does that affect the way they perceive what we do? And how do we remain relevant in their lives? Do they want us to remain relevant in their lives?
We’ve tried hard to ask these questions, both in the office and by surveying our patients on line. My gut feeling has been that we need to remain supportive of what our patients are experiencing and need to be curious about the best ways to help them stay healthy and achieve their dental goals. I’ve always believed strongly in relationship based and very personalized patient care.
In the spring of ’09, I was interviewed by a writer for MY BUSINESS Magazine. I spoke about my belief in patient centered care and how important it is in the world in which we now live where often the Dr-patient relationship has become depersonalized. You can find some of my comments at http://www.mybusinessmag.com/fullstory.php3?sid=1970
Who’s listening? We are!
Tags: my business magazine, patient care, relationship, survey, technology